Kevin Smith (more commonly known as Silent Bob) was anything but silent over the weekend after a negative experience on a Southwest flight.  Southwest’s social media staff quickly noticed the frequent Tweets from the comedic actor, and responded with apologies on their Twitter account & blog.  With both parties having over 1 million Twitter...

Here’s an article on some recent social media stats that just might surprise you. The December 2009 data from comScore (SCOR) were released Tuesday, and the results for the social media sector are nothing short of staggering. Fifty-four percent (112 million) of the 205 million-strong U.S. internet-user population are on Facebook, with 27% (57 million)...

The first three months of the year bring some big television moments – the Grammys, Super Bowl, newest season of American Idol, the 2010 Olympics, and the Oscars.   After speculation that social media helped draw a larger audience for the Grammys and the record-breaking audience for the Super Bowl, a social media battle has broken out between Twitter and...

I typed in “gmail.com” today, and the following screen appeared. I was thrilled to get the much-anticipated Google Buzz on the second day of its release as opposed to the fifth (ahem.. Facebook).  Naturally, I clicked “Sweet! Check out Buzz.” The first screen I saw told me I was automatically following 6 people based on my interactions...

I was pretty excited to finally see the newest Facebook layout appear on my homepage this afternoon. Here’s a step by step of how it went for me. Minute 1: “Hooray, it’s here!” Emphasized search, specific dashboards, categorized sections – so far so good. But wait, what’s this? I can’t set my news feed to “Status Updates” anymore. That’s...